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Parents & Carers

Supporting you and your child.

We need your support to help your young person so we communicate a lot with you who are looking after them.

We know that you may need support yourselves to help understand things that might have suddenly become an issue and we will readily share any advice or information. Just ask us!

Our booklets ‘I’m Fine’ and ‘A For Autism’ were written with Parents & Carers in mind, our ‘Help Is At Hand’ phoneline 07592 037 823 is for you, our PAIRS service is for families with children up to 2 years old and you are welcome on board the Talkbus anytime, 20% of our visitors to the bus are adults!

External support services

Help Is At Hand phoneline
07592 037 823

A dedicated phone line for parents and carers – Mon-Fri, 12pm-6pm

Make an enquiry

Our services for parents and carers

Croydon Drop In Advice
Advice, Rights & Advocacy

We have a full-time, in-house, very experienced Advice & Rights Advocacy worker who helps support individuals and families with issues including insecure housing, school exclusion, education rights, domestic abuse, welfare benefits, unemployment, training, debt & money management. 

We are one of only five Croydon services who are accredited by Advice Quality Standards for our Advice & Advocacy provision.

Family Support

Family Support works with the young person and their family at the same time and…

  • Views an issue in relation to the whole family rather than the fault of one person
  • Helps families to communicate and develop helpful patterns of communication
  • Encourages families to set goals and put in place actions to achieve these together
  • Recognises the importance of everyone’s unique identity
  • Aims for better emotional well-being for every member of the family

Contact us or email Tim at for details.

Make an enquiry
Parent and Infant Relationship Service

Parent & Infant Relationship Service work in the family home,  community settings including the Family Hubs and are part of the Council’s Start For Life programme. Our keyworkers and psychotherapists support pre-birth Mums and families to build stronger bonds and positive relationships with their infants up to the age of 2 years.

For further details on our service click here

Contact us or email Juliet at

Make an enquiry
Care for Croydon Collective

Care For Croydon Collective is a 1 hour monthly lunchtime webinar aimed at the local workforce and parents & carers, that encourages peer support, information sharing and discussion of highly relevant issues – recently we’ve been talking about the impact of lack of sleep, adolescents, autism, racism, mental health and the effect of trauma on young people & families.

Click here for our next event our next event.

Find our next event

“I found the support invaluable when I was very distraught and on the edge. The bond between my daughter and I is much stronger because of your service.”

Parent of young person

Who we work with

Our partners in support