Do I need someone to refer me?

No you do not need to be referred you can contact us directly by dropping in or by contacting us by telephone or email.

Does CDI charge for the services provided to young people?

There is no charge for our information, counselling, advice & advocacy or Talkbus services to young people. However, donations towards our services are most welcome.  

Is CDI confidential?

The confidentiality offered at CDI means that any information you give us will be treated as strictly confidential, unless you have given permission to act otherwise.

However, if we believe there is a serious risk of physical, mental or emotional harm to self or others we may consider taking action without prior consent. This would be very rare and, if at all possible, we would seek to inform you about any action we were planning to take. We would only decide this after careful consideration.

We will not confirm to any outside person that you are coming here unless you ask us to. We will not say hello if we bump into you in the street - unless of course you say hello first!

Does CDI keep any records?

We’re a voluntary organisation. This means that we are independent and not linked into formal structures.

We do not keep formal records on people, however we do keep statistics on the people who use the service, such as their age, gender, ethnicity and the range of issues covered.

We work on first name terms. We do not need to know your full name and you may even prefer to use a nick name.

The workers at CDI may keep confidential notes on their sessions which just cover the facts of the issues being worked with and any outcomes of the sessions.

What is Youth Participation?

Youth Participation is the active engagement of young people throughout their communities. It is often used as a short-hand for youth participation in any many forms, including decision-making, sports, schools and any activity where young people are not historically engaged.


What is a Person Centred approach?

One major difference between humanistic counsellors and other therapists is that they refer to those in therapy as 'clients', not 'patients', at Drop In we will often refer to young people rather than clients.  This is because we see young people  as equal partners rather than as an expert treating a patient. 

Unlike some other therapies the young person is encouraged to be responsible for improving his or her life, not the counsellor.  Our agency will not assume an ability to make a diagnosis and will work with the young person in a social model approach.

"It is that the individual has within himself or herself vast resources for self-understanding, for altering his or her self-concept, attitudes and self-directed behavior - and that these resources can be tapped if only a definable climate of facilitative psychological attitudes can be provided."

What is Co-design?

For us co-design means engaging all our stakeholders in the production and development of services.  Services that are needs led and not just because it seems the popular thing to do.  We have often found that young people have told us that they really feel listened to when they come to Drop In, that's good to know.